Returns + Exchanges

At Mukaria Mart, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or arrive in perfect condition. That’s why we’ve created a straightforward return, replacement, and refund policy to ensure a hassle-free shopping experience.

Please review our policy below for details on how to request a return, replacement, or refund.

1. Return Policy

We accept returns under the following conditions:

  • We must be intimated about return within 3 days of delivery. Items must be returned within 7-10 days of delivery.
  • Items must be in their original condition, unused, and in their original packaging (if applicable).
  • Certain items, such as clearance, final sale, or perishable products, are non-returnable (these exclusions will be noted on the product page).

To initiate a return, please contact our customer service team by Whatsapp on +91 863-843-4046 with your order number and details about the product you wish to return.

Please note: Parcel opening video is compulsory. To process any claims or issues, a video of you opening the parcel is mandatory. Without this video, we will be unable to process any claims. Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.

2. Replacement Policy

If your item arrives damaged, defective, or incorrect, we’re happy to replace it at no additional cost.

  • You must report the issue within 24 hours of delivery by Whatsapp on +91 863-843-4046 with:
    • Your order number.
    • A brief description of the issue.
    • Parcel opening video. To process any claims or issues, a video of you opening the parcel is mandatory. Without this video, we will be unable to process any claims.
    • Photos of the damaged or incorrect item (if applicable).

Once verified, we will ship a replacement item to you as quickly as possible.

3. Refund Policy

Refunds are available under the following conditions:

  • If you return an item in accordance with our Return Policy (see above), a refund will be processed once we receive and inspect the returned product.
  • Refunds will be issued to the original payment method used at checkout. Please allow 5-7 business days for the refund to appear in your account after processing.

If your item is damaged, defective, or incorrect and you do not wish to receive a replacement, you may request a full refund instead.

4. Non Returnable/Refundable Items

The following items are not eligible for return, replacement, or refund:

  • Clearance or final sale items.
  • Perishable goods (e.g., food items).
  • Gift cards.
  • Any item not in its original condition, damaged due to misuse, or missing parts.
5. Return Shipping Information
  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
  • All returns must be shipped by the customer to our warehouse address. Please note that we do not offer reverse pickup services.
  • We recommend using a trackable shipping service to ensure your return is delivered to us.
  • Our return address is: Mukaria Mart LLP, Laharighat Market, Morigaon, Assam – 782127. Contact No.: +918638434046.
6. Return/Exchange/Refund Request Steps
  • Whatsapp us at +91 863-843-4046 with your order number, the product details, and the reason for the return or replacement.
  • Attach parcel opening video and relevant photos if the item is damaged or incorrect.
  • Our customer service team will review your request and provide instructions for the next steps.
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